Frequently Asked Questions
Membership and Benefits
What are the benefits of joining as a member?
Novation membership provides access to a full set of financial solutions with personalized support.
Is there a minimum deposit required to become a member?
A minimum of $5.00 in a Member Primary Savings Account is all that is required to maintain Novation Financial membership.
Is a minimum balance required?
A minimum of $5.00 in a Member Primary Savings Account is all that is required to maintain Novation membership.
Are my accounts federally insured?
Deposit accounts are insured up to $250,000 per depositor by the National Credit Union Association. Would you like me to text a link to more information from the NCUA?
Do you have any special offers?
We always offer great rates in addition to limited time promotions. Details are available at novation.org.
Account Info and Alerts
What if I forgot my password?
Let’s get you back into your account! You can visit our website and click “Forgot Password” or I can text you a link to our reset password page.
What if I forgot my username?
From our novation.org homepage, you can click Forgot Password next to the login fields and then click Forgot Username on the window that opens.
What is the best way to change my account?
Updating personal information can be done within eBranch Online Banking or Mobile App. Simply click on your settings to edit.
What is my address?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
How can I set up text alerts for my account information?
Text alerts can be set up. Please log in to eBranch Online Banking, go to Tools, then Settings, then Alerts to activate or deactivate alerts.
How can I set up email alerts for my account information?
Email alerts can be set up. Please log in to eBranch Online Banking, go to Tools, then Settings, then Alerts to activate or deactivate alerts.
How do I update the beneficiary on an account?
Additional information may be needed to update beneficiaries.
Can you provide information about my credit score?
We are unable to provide specific details relating to your credit score. To obtain this information, we recommend contacting one of the three major credit reporting agencies (Equifax, Experian, TransUnion) or utilizing AnnualCreditReport.com.
How do I report fraudulent account activity?
To report suspected fraud or report a credit or debit card as lost or stolen, call (800) 369-6628 or log into eBranch Online Banking.
Statements and Transactions
Could you guide me through the steps to retrieve my account statements?
You can enroll in and access eStatements through eBranch online banking. Simply log in and select eStatements. eStatements are not available through our Mobile App.
Can I view the balance on my account?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I see all my transactions?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I get details on my last five transactions?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Are there any transactions that are still pending?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I view transactions by amount?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I view transactions in a date range?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I view my recent withdrawal transactions?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Deposits
When will I be able to access my deposited funds?
Funds are made available in accordance with our Funds Availability policy.
Can I do remote deposit?
Remote deposit functionality is available in the Novation mobile app.
What are the remote deposit limits?
There is a $10,000 maximum for a single remote deposit, a $25,000 daily maximum for remote deposits, and a $50,000 limit for the rolling 30-day period.
What is my certificate account balance?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
What is my certificate of deposit maturity date?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Is there a certificate of deposit withdrawal penalty?
Early withdrawal penalties can apply outside of the maturity grace window.
How much did I deposit recently?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
What is the balance of my money market account?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I get the balance of my savings account?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
How can I set up direct deposit?
Direct deposit is easy to set up with our routing number. Our routing number is 296076068.
What is Courtesy Pay and how does it work?
We do not currently offer Courtesy Pay.
Checking and Debit
Can I use a debit card on a trip?
You can use your card while travelling but be sure to log in to online banking or the Novation Cards app and turn on travel notifications to avoid any purchase interruptions while away from home.
How do I increase my debit card transaction or ATM limit?
To increase the ATM or transaction limit you will need to speak with one of our representatives. Please call 800-369-6628 during business hours for assistance.
How can I add another cardholder to my account?
We will connect you with a Novation Financial representative to add a joint account holder or cardholder.
What if I have trouble activating my debit card?
Debit cards are activated by calling (866) 985-2273. If you are unable to activate your debit card successfully, double-check the primary account holder as their information must be used to activate the card.
How long does it take a check to clear?
Funds are made available in accordance with our Funds Availability policy.
Can I view a list of my check transactions?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I find transactions by check and a given amount?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can you tell me my checking account balance?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I draw out money using a check?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I stop a check?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I stop a check by range?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Is my checking covered for overdrafts?
For questions about overdraft policies, please reach out to a Novation representative. Would you like me to transfer you now?
How do I order checks?
Checks can be ordered through eBranch Online Banking. Once logged in, go to Additional Services, then select Check Re-Order. Check orders will take 10 – 15 business days to arrive.
Loans
What documentation is needed to apply for a loan?
No specific documentation is required to apply for a loan. Once we have received your application, the assigned Financial Solutions Officer will detail all required items to move forward.
Can you tell me my next loan payment date?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I shift my loan payment date?
To potentially change your loan payment due date, we will transfer you to a Novation Financial representative to discuss further.
What is my loan balance?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can you tell me the interest rate on my loan?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
How much interest have I paid on my loan this year?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
How much do I have left to pay on my loan?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
How do I access details about my final loan payment?
Details about your final loan payment can be provided by a Novation Financial representative. Please contact our Lending department via phone or email at info@novation.org and one of our representatives will assist you during normal business hours.
What are all my loan transactions?
If you would like to obtain sensitive account information, please securely log in to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
How do I obtain a Lien Release?
Please contact our Lending department via phone or email at info@novation.org and one of our representatives will assist you.
What are the current mortgage rates for a new property?
Rates are always available from our website. Would you like me to text you a link to our mortgages page with more information?
Payments and Transfers
Can I pay the loan from an external bank?
Payments can be made quickly via online banking.
Can you help me make a transfer?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I make an external funds transfer?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Are there external fund transfer limits?
Yes. External funds transfers are limited to $5,000 per transaction, $5,000 per day, and $10,000 over a rolling 28-business day window.
The rolling 28-business-day window excludes weekends and federal holidays.
Can I make an internal fund transfer?
If you would like to obtain sensitive account information, please securely login to your online banking via web or mobile app, where you will then be able to view and transact on your accounts as needed.
Can I use Zelle® person-to-person (P2P) payment services with my Novation account?
No. Novation does not support the use of Zelle within our online or mobile banking platforms. While we recognize the convenience Zelle provides, we constantly evaluate the risk such P2P services pose for our membership related to potential fraud.
You can continue to use your Novation Financial accounts within other popular P2P apps including Venmo, PayPal, and Cash App (simply link your Novation Financial debit or credit card).
External transfers and member-to-member transfers are also always available through our online and mobile banking platforms.
Credit Cards
Will I be able to use credit card when traveling?
You can use your card while traveling but be sure to log in to online banking or the Novation Cards app and turn on travel notifications to avoid any purchase interruptions while away from home.
What’s the procedure for a lost credit card?
To report a lost or stolen card, log in to eBranch Online Banking or the NovationCards Mobile App.
If I have unauthorized transactions on my account what should I do?
Report a lost or stolen card in eBranch online banking. Within Card Management, select Manage Card and then select Report as Lost or Report as Stolen. Would you like me to text you these instructions?
How do I enter travel notes for my credit card?
You can log into Online Banking or the Mobile App and select your Visa Credit Card account to add travel notes in addition to viewing account activity and accessing statements. You can also use Online and Mobile banking to report your card as lost or stolen if needed.
How can I add another cardholder to my account?
We will connect you with a Novation Financial representative to add a joint account holder or cardholder.
Can you clarify the provisional credit process for me?
Sorry you’re having issues with your card. If you’ve already disputed a charge, it may take up to 10 business days to receive provisional credit. A team member can discuss additional charges or issues with you.
Planning and Taxes
Can I roll over my 401k?
Novation Wealth Management is the dedicated in-house team from Cetera Wealth Services LLC that specializes in comprehensive retirement and financial planning. With decades of experience supporting employees and retirees of 3M (and now Solventum), the team possesses extensive knowledge on all aspects of retirement planning. Beyond retirement, they also provide expertise across general financial planning areas such as estate planning, IRAs, education funding, insurance planning, and asset allocation.
How can I view my tax forms?
Tax documents are mailed out each January or can be found in the eStatements section of Online Banking. Documents are provided for members who have earned at least $10 in interest on a deposit account, or paid on a home loan during the year.
Will I receive a form 1099 INT?
Tax documents are mailed out each January or can be found in the E-Statements section of online banking. Documents are provided for members who have earned at least $10 in interest on a deposit account.
Do you have a copy of my 1099?
Tax documents are mailed out each January or can be found in the E-Statements section of online banking. Documents are provided for members who have earned at least $10 in interest on a deposit account.
Do you have a copy of my 1098?
Tax documents are mailed out each January or can be found in the E-Statements section of online banking. Documents are provided for members who have paid at least $600 in interest on a home loan during the year.
Will I receive a form 1098?
Tax documents are mailed out each January or can be found in the E-Statements section of online banking. Documents are provided for members who have paid at least $600 in interest on a home loan during the year.
In-Branch Services
Do you have a coin counting machine?
Yes. Coin counting machines are available for members at each of our branch locations.
Do you offer Notary Services or Medallion Signatures?
Notary Services and Medallion Signature Guarantees are available at each of our branch locations. Medallion Signatures are limited to transactions less than $100,000.
Do you have a Safe Deposit box? How much is the rental?
We offer Safe Deposit Boxes at our Oakdale branch. Please contact one of our representatives to discuss availability.
Do you offer foreign currency exchange?
Novation Financial does not offer foreign currency exchange services.
Do you redeem Savings Bonds?
Yes, you can redeem a paper Savings Bond by visiting a branch location.
Novation Foundation
How are donations to the Novation Foundation used?
The Novation Foundation uses donated funds, along with volunteer hours, to support organizations focused on financial literacy and financial wellness in the communities we serve. Some examples of organizations we have supported include BestPrep, Bridging Minnesota, and Every Meal.
Proposed Merger
Did Novation announce a merger with another credit union?
We’re excited to announce that Heartland Credit Union (Heartland) and Novation Credit Union (Novation) plan to join forces to create an even better and stronger financial institution for our members, employees, and the communities we serve, pending member and regulatory approval.
We will combine our strengths to bring you improved technology, expanded services, more convenience, and improved efficiency – all while staying true to the values that you know and trust.
This unification is driven by opportunity, not necessity (we’re a good match!). Both credit unions are strong, with roots serving the employees and families of some of the most iconic businesses in Minnesota: CHS Inc., Land O’Lakes, Inc., 3M, and Solventum. In addition, this combined credit union will serve members in 11 Minnesota counties.
This partnership isn’t about changing what you already value. It’s about building on that strong foundation and unlocking even greater benefits for every member – a belief that we’re truly better together.