Protecting your confidential information has always been a top priority at Novation, especially when you use our online banking service – eBranch. As more and more people manage their finances online, the fight against Internet fraud grows stronger. In fact, the federal government has released new guidelines to help financial institutions keep members’ accounts more secure.
The Federal Financial Institutions Examination Council (FFIEC) outlines steps to ensure that your identity is protected whenever you access your accounts online. We do our part by:
- Requiring unique passwords and other authentication methods for all online banking access and transactions.
- Analyzing our Internet services for risk of potential fraud or identity theft.
As new security technology becomes available, we may upgrade authentication methods for eBranch to continually help keep your private information secure.
You can do your part to help keep your accounts safe too. By now you may have heard of “phishing” scams – fraudulent emails and look-alike websites that try to trick you into revealing personal information such as account numbers and passwords. Remember that at Novation, we will never ask you for account or password information in an email. If you receive a suspicious email, do not reply to it or click on any links. Instead, give us a call and we will be happy to assist you.
By working together, we can protect your finances and your good name. Know that we are hard at work to keep eBranch secure so you can continue to enjoy the convenience and ease of online banking.