Important Information Regarding the Caribou Coffee Breach

On Thursday, December 20, 2018 Caribou Coffee acknowledged a data breach that may have affected purchases at 265 stores.
Caribou Coffee announced a data breach that may have affected credit and debit card accounts used to make purchases in 265 of their stores between August 28 and December 3, 2018. The compromised data may contain debit and credit card information such as: customer name, credit or debit card number, the card's expiration date and CVV (three-digit security code) on the back.

Novation is monitoring this situation closely and we are committed to protecting your financial information. We will continue to monitor the situation and actively review member transactions to identify any Novation-issued debit or credit cardholder who may have been impacted by this data breach. If you have any immediate questions regarding this data breach please contact Caribou directly at (877) 698-3760, staffed Monday through Friday from 8 a.m. to 8 p.m. and weekends from 8 a.m. to 4 p.m. Members can also e-mail Caribou at For complete information about this breach you can also click here to read the official press release from Caribou.

For your protection, credit and debit cards issued by Novation utilize the very latest in fraud detection technology. If we note suspicious activity on your account or activity which appears to be outside your normal transaction patterns, you will be notified. In addition, our members should be assured that our debit and credit cards are protected by Visa’s Zero Liability policy which assures you will not be responsible for any fraudulent activity which could occur on one of your card accounts.

Finally, if you visited a Caribou Coffee location from August 28 through December 3, 2018 we also highly encourage you to monitor your accounts to proactively detect any fraud or unauthorized transactions. If you see something that appears fraudulent, please contact us at (800) 369-6628.

We will update you as more information becomes available.