Contact Us
Bank from Anywhere

Video Banking
Talk to a Novation Financial representative face-to-face via Video Banking on your device.
Hours: 9:00 – 4:30, M – F

Call a Novation Representative
Speak with a Novation Financial representative over the telephone during branch hours.
Hours: 8:30 – 5, M – F

Send a Secure Message
To send a secure message, log in to your eBranch and select ‘Support’, or log in to your Mobile App and select ‘More’

Meet Nova, our “Super” Virtual Assistant
Our virtual assistant, Nova, gives you the opportunity to get answers to your questions and access your account information (e.g., check your balance) via phone, 24 hours a day, 7 days a week.
While you still have the option to talk directly with a Novation Financial representative during our normal business hours, Nova can be reached at your convenience.
Contact us
Other Ways to Get in Touch

Fax: (651) 739-0648

Email: info@novation.org
For general inquiries, you may email us at the address above.
For security reasons, please DO NOT send sensitive account info.

Find a Branch or ATM
Find a branch or ATM in our network of 35,000+ surcharge-free ATMs nationwide.

Resources
Member Support Resources

Managing Credit and Debit Cards
Debit Card Activation: (866) 985-2273
Debit Card PIN Reset: (866) 985-2273
Debit Card Support: (800) 369-6628
Debit Card (outside U.S.): 1 (531) 262-5314
Credit Card Support: (800) 369-6628
Activate Credit Card: (800) 631-3197
Set Credit Card PIN: (888) 886-0083
Report Lost/Stolen Debit or Credit Card: (800) 369-6628
Lockbox Payment Address for Credit Card Payments:
P.O. Box 660493
Dallas, TX 75266-0493

Online Banking (eBranch) Support
First-time users:
Log in for the first time with the following credentials:
- Username: 7 digit member number
- Password: last 4 digits of primary member’s SSN
You will be prompted to change both your username and password after you log in. For security reasons, your member number cannot be your username.
Forgot password?
CLICK HERE to request a temporary password.
Resources
Wire Transfer Instructions

Receiving a Wire Transfer (U.S. Currency)
Provide the initiating institution with the following information to ensure they can properly send funds to your Novation account.
- Name of Institution
Novation Credit Union - Institution Address
500 Imperial Ave., Oakdale, MN 55128 - Institution Phone
(800) 369-6628 - Routing Number
296076068 - Member Number & Account Number
Found on your statement, formatted as follows:
xxxxxx-1 (Savings) or xxxxxx-6 (Checking)
If receiving a Foreign currency wire transfer, please contact Novation directly at 800.369.6628.

Sending a Wire Transfer
Contact us by phone or secure message to begin the process. Be prepared to provide the following information about the destination to which you are sending funds:
- Name of Institution
- Institution Address
- Institution Phone
- Receiving Account Information:
Account Owner Name + Address
Account Number - International Transfers Only:
Swift code, IBAN number, currency (if other than USD)