Contact Us

Contact Us

Bank from Anywhere

Video Banking

Talk to a Novation Financial representative face-to-face via Video Banking on your device.
Hours: 9:00 – 4:30, M – F

Call a Novation Representative

Speak with a Novation Financial representative over the telephone during branch hours.
Hours: 8:30 – 5, M – F

Send a Secure Message

To send a secure message, log in to your eBranch and select ‘Support’, or log in to your Mobile App and select ‘More’

Meet Nova, our “Super” Virtual Assistant

Our virtual assistant, Nova, gives you the opportunity to get answers to your questions and access your account information (e.g., check your balance) via phone, 24 hours a day, 7 days a week.

While you still have the option to talk directly with a Novation Financial representative during our normal business hours, Nova can be reached at your convenience.

Contact us

Other Ways to Get in Touch

Fax: (651) 739-0648

Email: info@novation.org

For general inquiries, you may email us at the address above.
For security reasons, please DO NOT send sensitive account info.

Find a Branch or ATM

Find a branch or ATM in our network of 35,000+ surcharge-free ATMs nationwide.

Resources

Member Support Resources

Managing Credit and Debit Cards

Debit Card Activation: (866) 985-2273
Debit Card PIN Reset: (866) 985-2273

Debit Card Support: (800) 369-6628
Debit Card (outside U.S.): 1 (531) 262-5314

Credit Card Support: (800) 369-6628

Activate Credit Card: (800) 631-3197
Set Credit Card PIN: (888) 886-0083

Report Lost/Stolen Debit or Credit Card: (800) 369-6628

Lockbox Payment Address for Credit Card Payments:
P.O. Box 660493
Dallas, TX 75266-0493

Move Existing Checking Accounts and Direct Deposits

Use the following forms to help with notifying your employer, your creditors, and your current bank if you want to move an existing checking account to Novation Financial.

Online Banking (eBranch) Support

First-time users:

Log in for the first time with the following credentials:

  • Username: 7 digit member number
  • Password: last 4 digits of primary member’s SSN

You will be prompted to change both your username and password after you log in. For security reasons, your member number cannot be your username.

Forgot password?

CLICK HERE to request a temporary password.

Resources

Wire Transfer Instructions

Receiving a Wire Transfer (U.S. Currency)

Provide the initiating institution with the following information to ensure they can properly send funds to your Novation account.

  • Name of Institution
    Novation Credit Union
  • Institution Address
    500 Imperial Ave., Oakdale, MN 55128
  • Institution Phone
    (800) 369-6628
  • Routing Number
    296076068
  • Member Number & Account Number
    Found on your statement, formatted as follows:
    xxxxxx-1 (Savings) or xxxxxx-6 (Checking)

If receiving a Foreign currency wire transfer, please contact Novation directly at 800.369.6628.

Sending a Wire Transfer

Contact us by phone or secure message to begin the process. Be prepared to provide the following information about the destination to which you are sending funds:

  • Name of Institution
  • Institution Address
  • Institution Phone
  • Receiving Account Information:
    Account Owner Name + Address
    Account Number
  • International Transfers Only:
    Swift code, IBAN number, currency (if other than USD)